Get intouch
Your feedback, questions, and concerns are important to us, and we are eager to assist you. We strive to ensure your experience is seamless and look forward to addressing your needs promptly.
Current members
At Surfbound, we are here to help! Our customer care is available during the following hours:
Monday–Friday, 9:00 AM–5:00 PM ET
Potential members
Not a member, but you have questions about Surfbound? We are happy to help you get started.
Message usRather not wait?
Head over to our Support Center to get answers fast. We are here to answer questions, solve problems, and ensure you have the best experience possible.
Email our support teamQuestions?
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Getting started
You complete a secure online health intake. A licensed provider reviews your information and determines whether treatment is appropriate. If prescribed, treatment ships discreetly to your door.
No. Surfbound uses clear cash-pay pricing so you know the cost before starting. Insurance is not required for any treatment option.
Surfbound currently offers weight loss options (semaglutide and tirzepatide), longevity treatments (NAD+ and Sermorelin), and men’s health treatment. Hair Loss is coming soon. Availability depends on provider review.
Prescriptions
No. A licensed provider reviews your health profile and determines whether treatment is appropriate. Prescriptions are written only when medically appropriate.
A licensed provider reviews your health intake. Surfbound connects you with providers who evaluate your information and make prescription decisions independently.
If treatment is not medically appropriate, a provider may recommend another path or no prescription. Nothing is charged unless your medication is approved.
Shipping
Yes. If prescribed, treatment ships directly to the address you provide during your visit.
Yes. All shipments arrive in plain, unmarked packaging with no visible branding or treatment information on the outside.
Shipping timelines depend on provider review and pharmacy processing. You will receive tracking information once your order ships.
Billing
Nothing is charged unless your medication is approved. Once treatment is approved, payment becomes nonrefundable because prescription and pharmacy processing begin.
No. You see the full price before checkout. There are no surprise charges, membership fees, or hidden costs.
Pricing is subject to change, but you will always see the current price before you proceed. Once you start a plan, your price is locked for that treatment period.
Refills
Refills are available when a provider determines continued treatment is appropriate. You can request a refill through your account before your current supply runs out.
Refills typically require provider authorization to confirm continued treatment is appropriate. The process is streamlined for existing patients.
Yes. You can cancel your treatment plan at any time directly inside your patient portal. Plans renew monthly until canceled. There is no cancellation fee or required notice period.
Account help
Visit the login page and enter the email you used during your initial visit. Follow the instructions to access your account.
Log into your account and look for the option to continue or resume your visit. Your progress is saved so you can pick up where you left off.
Email [email protected] and our team will get back to you as soon as possible.
Still have questions?
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